You can start a claim for packages that have been lost or damaged, or if a collect on delivery payment was not received:
Note: For a complete description of all requirements for the claim process, refer to the UPS Tariff/Terms and Conditions of Service in effect at the time of shipping.
For eligible packages, you can request a refund for packages not delivered on time by logging into the UPS Billing Center. Refer to the UPS Tariff/Terms and Conditions of Service in effect at the time of shipping for terms and conditions applicable to the UPS Service Guarantee.
Edit your claim, upload additional information and receive claim updates
Start a new claim using our secure application.
Review up to 270 days of claims history.
Create reports or extract data for convenience.
Change how you’re contacted about claims at any time.
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Our research has found that, in most cases, damaged or lost packages resulting in a claim are often associated with choosing boxes or containers that are too large or too small, providing poor cushioning or padding, using unprotected labeling, or having unclear delivery instructions.
Items packaged in boxes that are too small risk becoming damaged because they don’t have sufficient weight support and can fall out. Items packaged in boxes or containers that are too large or don’t have proper cushioning risk becoming damaged because they can easily collide with other items in the same packaging box or container.
To avoid these packaging issues, we encourage you to follow a few basic guidelines that can help you be proactive when it comes to preventing claims.
Enter up to 25 tracking or UPS InfoNotice® numbers and quickly find out the latest delivery status for each shipment.