Options for Changing Your UPS Delivery

See what options you have to reroute, hold or cancel the delivery on your package so we can deliver it when and where you need it.

I Need To Change a UPS Delivery I’m Receiving

You can reroute or reschedule packages* online when you create a UPS.com profile and enable UPS My Choice®.

1. Open Your Dashboard

Log in to UPS.com to view your My Choice dashboard.

2. Select Your Package

Click on “Delivery Options.” If you don’t see “Delivery Options,” the shipper has restricted this option.

3. Follow the Prompts

Reroute your package to a different location or change the delivery date.

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*Sometimes, shippers restrict change delivery options based on package contents.

I Need To Change a UPS Delivery I’ve Sent

Using UPS Delivery Intercept, you can request delivery changes for a package you sent before we try and make the first delivery attempt. Delivery intercept offers a few different options to have the delivery updated.

  • Request the package be returned to you.
  • Redirect the package to another address.
  • Reschedule the delivery for another day.
  • Request the package be held for pickup by the recipient.

Learn More

Note: A UPS intercept request can be canceled or changed before it’s been completed. Fees may apply for all types of requests, however, you’ll only be charged if the request is completed.

I Won’t Be Home. Can I Put a Hold on My UPS Deliveries?

When you sign into UPS.com, you can use UPS My Choice to request a hold on your deliveries in a few different ways:

A bakery owner using a tablet to change her UPS delivery.
  • We can hold onto your package and deliver it once you're back in town.
  • You can request we leave your package with a neighbor.
  • We can reroute your package to another address, in certain cases.
  • You can request we hold onto your package for you to pick up at a UPS location.

Hold a DeliveryManage Preferences