Contact Us

When you contact UPS, start with our Virtual Assistant for immediate answers. If you still need help, we’ll either transition you to live chat or connect you directly to a phone representative (during normal business hours.) 

UPS Online Support Resources

You’ve got questions, we’ve got answers.

Where's My UPS Package?

Visit our tracking support page to answer any questions you have about your shipment’s whereabouts or changing a delivery.

Visit Tracking Solutions

Helpful Shipping Tools

From deciding which shipping service to use for your shipment to creating and printing a label, find out everything you’ll need on our shipping solutions page.

Explore Shipping Solutions

Have a Problem With UPS Delivery?

We can help out when you file a claim for your UPS package. Send us the details of your issue and we’ll do the rest to find the best solution to make things right as quickly as possible.

File a Claim

When Will My UPS Package Arrive?

If the status says “out for delivery,” our drivers can deliver as late as 9 p.m. During the holiday season, it may be even later. Although we can’t contact our drivers to provide an estimated delivery time, we can generally provide a 4-hour delivery window within minutes of signing up for UPS My Choice® notifications.

Sign Up Track a Package

Need more help? Visit our tracking support page.

Pro Tip

TTY/TDD Access for Hearing Impaired: call 1-800-833-0056

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