Redirect a package you sent, change a delivery or correct your address.
Change a DeliveryDon’t have UPS My Choice? Sign up.
Make a delivery change to a package by logging in and enabling UPS My Choice®.
If you have an account, log in to your UPS My Choice dashboard.
Click on “Delivery Options.” If you don’t see it, the shipper has restricted this option*.
Reroute your package to a different location or change the delivery date.
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*Shippers have the ability to restrict change delivery options based on package contents.
With UPS Delivery Intercept®, you can request changes for a package you sent before we make the first delivery attempt.
Request the package be returned to you or redirect the package to another address.
Redirect the package to another address.
Reschedule the delivery for another day.
Note: A UPS intercept request can be canceled or changed before it’s been completed. Fees may apply for all types of requests, however, you’ll only be charged if the request is completed.
If there was an unsuccessful delivery attempt, you can make small adjustments or add necessary details to your address.
Enter your UPS tracking number.
This appears in the yellow bar at the top of the page. If this is unavailable, you’ll need to contact the sender.
Edit the zip code, add an apartment number or make other adjustments.
There are a few different ways to to request a hold on your deliveries using UPS My Choice.
Some shippers restrict the ability to change your delivery.
If you missed a delivery, you received a UPS Delivery Notice letting you know that your driver was unable to deliver your package. Scan the Delivery Notice to track it and find the nearby UPS Access Point location where it was delivered.
This does not apply to "Adult Signature Required" deliveries. An adult must sign for these packages at the time of delivery.
You can also use your UPS Delivery Notice number online to request a hold on eligible packages. In addition, UPS My Choice members can use the Delivery Planner to request a hold.
Due to security concerns, we cannot change a delivery for you over the phone. The only way to change a delivery is by using UPS My Choice or UPS Delivery Intercept on our site.
Becoming a UPS My Choice member is free and gives you greater control over when and where your shipments will be delivered. Members have the option to have deliveries brought to a different address, be delivered on a different day or pick up deliveries at a UPS location, as well as tell your UPS driver where to leave packages when you aren't home.