Service Alerts

UPS Freight Forwarding services in Haiti may be affected due to civil conflict in the country. The following outlines anticipated impacts to our Air and Ocean services due to circumstances outside of UPS’s control.

• International Air Freight & Ocean Freight services have been suspended into and out of the country

Due to this situation, UPS operations are currently shut down and will not resume until it is safe to operate. Shippers may incur additional expenses and service delays for current and future shipments.

For information on specific shipments, please refer to the UPS^® Forwarding Hub or UPS Flex^® Global View, or contact your UPS Account Representative with questions or concerns.

UPS Ocean Freight Forwarding services along the US East Coast may be impacted due to a collapsed bridge in Baltimore’s harbor. The Francis Scott Key Bridge collapsed early Tuesday morning after being struck by a cargo ship.

Ocean container vessels with Baltimore as a port of call may be rerouted to alternative ports. Congestion and delays should be expected throughout the US East Coast, including at Norfolk and New York/New Jersey. Due to this situation, additional expenses and service delays may be incurred for current and future shipments.

For information on specific shipments, please refer to the UPS^® Forwarding Hub or UPS Flex^® Global View, or contact your UPS Account Representative with questions or concerns.

Please be advised of service disruptions for all international air freight originating from India. In light of the ongoing challenges in the Red Sea and the Lunar New Year holiday, many airlines operating out of India are only accepting cargo on a limited expedited basis. As a result of these circumstances that are out of our control, air freight rates and services from India will be affected.

Due to this situation, your pricing may be impacted, and UPS is suspending all outstanding rate proposals for shipments originating from India.  Customers interested in shipping from India will need to secure new rates to align with the current market dynamics.  For support booking a shipment from India, customers can obtain quotes and book directly on the UPS^® Forwarding Hub or by contacting a UPS Account Representative.

Please note that this is an industry wide issue and is not unique to UPS Global Freight Forwarding.

For information on specific shipments, please refer to the UPS^® Forwarding Hub or UPS Flex^® Global View, or contact your UPS Account Representative with questions or concerns.

Please be advised of disruption in the Red Sea and Suez Canal that is currently impacting global Ocean Freight service. 

In recent weeks, merchant ships entering the Red Sea with plans to cross the Suez Canal have been targeted by armed militant groups.  To ensure the safety of operating crew, vessels and customer cargo, many carriers are adjusting their routes to avoid the Suez Canal.

Vessels are now routing around the Cape of Good Hope at the southern tip of Africa. This new routing significantly increases nautical miles traveled, leading to unforeseen increased costs and times in transit. On average, shippers can expect 7-10 additional days per voyage compared to Suez Canal routing.

The following service notes should be considered:

• Impact to service is an unavoidable industry wide issue and is not specific to UPS.
• This is a fluid market situation. UPS continues to work with internal and external resources to optimize shipments and support our customers.
• UPS will make reasonable efforts to minimize the effects on service and implement contingency plans.
• There is currently no timeline established by carriers for when they will resume normal service.

Read our article for tips on preparing for Suez Canal disruptions.

For information on specific shipments, please refer to the UPS^® Forwarding Hub or UPS Flex^® Global View, or contact your UPS Account Representative with questions or concerns.

UPS Freight Forwarding services in Israel and the surrounding region may be affected due to the conflict in the region. The following outlines anticipated impacts to our Air and Ocean services due to circumstances outside of UPS’s control.

International Air Freight:

• Many airlines have stopped operating flights from/to Ben Gurion Airport (TLV) in Tel Aviv
• UPS continues to process export/import shipments with airlines that are operational in Israel, however limited flights have reduced capacity.

Ocean Freight:

• Israeli Ocean ports continue to operate, but occasional disruption and port avoidance may occur.

Due to the situation, additional expenses and service delays may be incurred for current and future shipments. Please work with your direct UPS Account Representative for any shipments in or out of Israel and the surrounding region.

For information on specific shipments, please refer to the UPS^® Forwarding Hub or UPS Flex^® Global View, or contact your UPS Account Representative with questions or concerns.

UPS has temporarily suspended operations in Ukraine, Belarus, and Russia.

UPS continues to closely monitor the situation. For the most up-to-date information on the status of shipments, customers can track a package on UPS.com.

For more information on your Air and Ocean freight shipments, please refer to the UPS^® Forwarding Hub or UPS Flex^® Global View for individual shipments, or contact your UPS Account Representative with any questions or concerns.