UPS Customer Service SMS Program Terms and Conditions

If you confirm your agreement to the UPS Customer Service SMS Program Terms and Conditions and the UPS Privacy Notice by replying "YES" to the number in the table below, you will be subscribed to engage with either an automated chatbot and/or a live agent to respond to your questions, inquiries, and concerns consistent with UPS Customer Service operations. If you send an SMS to a UPS Customer Service SMS Short Code or Long Code requesting information, you agree to the UPS Customer Service SMS Program Terms and Conditions and the UPS Privacy Notice, and we will respond in one or more SMS messages. You represent that you have the authority to agree to receive SMS messages on the telephone number that you provided to us, or from which you sent the SMS request to us. Message frequency depends upon your activity. Standard message and data rates may apply. SMS messaging is not available in all areas. Not all mobile devices or handsets may be supported. UPS and the mobile carriers are not liable for delayed or undelivered messages. UPS Customer Service SMS Program may send a maximum of one transactional survey per interaction, the survey data is only used for quality and assurance purposes.

• To subscribe to the UPS Customer Service SMS Program, text “SUPPORT” to Opt-In. A SMS message will confirm your Opt-In status and present instructions.
• For help or information on the UPS Customer Service SMS Program, text "HELP".
• To cancel your subscription at any time, text "STOP". If you cancel your subscription, we will send you an SMS message to confirm we have processed your cancellation.
• For additional assistance, contact customer service or access online support with the links below.